Shipping & Return Policy

Shipping & Return Policy

At PALMER, we are committed to delivering your order as quickly and efficiently as possible. Below you'll find everything you need to know about how your order is processed, shipped, and how we handle returns.

Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, you’ll receive a confirmation email with your tracking information.

📩 Be sure to check your inbox and spam folder. You can search “PALMER” to locate your confirmation email quickly.

Shipping Time

Our current estimated delivery time is 7–10 business days, depending on your location, customs processing, and carrier delays.

Due to high shipping volumes, carriers like USPS and UPS may occasionally experience delays. If you're in a hurry, we offer priority processing and express shipping options at checkout.

We truly appreciate your patience and support.

30-Day Money-Back Guarantee

We want you to feel completely confident in your PALMER purchase.

If you’re not satisfied for any reason, you have 30 days from delivery to request a return for a full refund or exchange.

Free Returns & Exchanges

  • Returns are 100% free
  • Exchanges are 100% free
  • No restocking fees

Refunds

Once your return is received and inspected, your refund will be processed to your original payment method.

Please allow 3–5 business days for the refund to appear on your statement.

Address Policy

Please double-check your shipping address before placing your order.

  • We currently do not ship to APO, FPO, or military addresses.
  • If an order is returned due to an incorrect or incomplete address, we can reship it once the correct address is confirmed.